Four steps of event feedback

There are four key steps in leveraging event feedback to improve.

Receive

In line with the guidance in seeking feedback, try to really listen to the person providing feedback. You must be open to accepting the feedback being provided. This means withholding any biases or ill feelings that can keep you from fully understanding the feedback. Additionally, you can do this by using positive body language (that is non-verbal cues discussed above) to show that you understand and accept the feedback.

Reflect

After accepting and understanding the feedback you have received, take a moment to reflect on it. If you need to, clarify the message by repeating back what you heard. This is especially important when some of the points made are unclear to you. Remember that the feedback you receive is meant to help you and that you cannot use it well if you do not fully understand it.

Respond

When you do respond, be sure to deliver the response with appropriate language, tone, and volume so that the message is clear. Avoid raising your voice or showing ill feelings towards the person providing feedback. Maintain professionalism and be respectful at all times. Thank them for providing feedback and expressing intent on acting on it.

React

Now that you have received feedback, reflected on it, and responded to it, it is time for you to react to it. In this sense, your reaction involves using feedback to improve your communication. Determine how you can make use of the key points and suggestions that were provided to you. This is perhaps the most important step as it represents your action step. Remember that you must not only accept feedback and leave it at that. Use it to improve in performing your duties.